Airlines no longer respect their customers and Air Canada is the worst of all
Since the resumption of flights and tourist destinations, airline customers have been surprised to see a radical change in the customer/airline company relationship. Whether the customer is in economy or business class, he/she receives the same treatment, last-minute crew changes, flight cancellations, and flight delays of several hours.
The most serious is the lack of communication, no news for long hours that seem interminable for the passengers, and above all shameless lies to explain their delay.
Laurence from Montreal who was going to Vienna with Austrian Airlines had her flight delayed by 8 hours, she was supposed to take off at 9 pm, it never left, the flight was postponed to the next day, the same story, the plane never took off.
Laurence had to wait three days to leave, her wait was interminable and especially, she had to put up with the lies of the stewardesses on the ground, who told her the worst nonsense, as if the flight had been cancelled because of technical problems or the next day, it was because of problems at the airport of Vienna and violent storms, whereas the weather forecast never mentioned a stormy incident in the Vienna area.
The passengers of the flight were outraged by such bad faith.
The golden palm of bad faith and lies goes to Air Canada, which since June 2022 accumulates setbacks. Cancelled flights, delays of several hours on some domestic and international flights, missing luggage, aggressive flight attendants on the ground and in flight, lies about their explanations to passengers, and the unprofessionalism of managers in charge of flights or business class counters.
After 30 minutes of waiting, she went to another Air Canada stewardess, who told her that her flight was boarding and that it was too late to check her luggage. Francoise explains to the stewardess that her colleague told her that her flight at 6 pm was delayed by 3 hours and that it would not leave before 9 pm.
The stewardess seemed very annoyed because the flight was not delayed by 3 hours and Francoise still checked in her luggage and got her boarding passes, the answer was scathing, “it’s too late, the doors are closed”. The stewardess asked to meet the stewardess who had given the wrong information, and serious trouble began. Francoise asked to see, the manager on duty and another hostess interfered and asked Francoise to shut up and get out of the area with her luggage, she started yelling at Francoise and her children, the hostess became hysterical and asked “you Jews, get out of here and I forbid you to bother the hostess” the tone rose and the manager arrived.
He pretends to understand the situation, and he tells again nonsense and lies, he makes Françoise show on your phone that the flight has already taken off and that it is too late and that he has no solution, all the flights are full.
The situation becomes unbelievable, because Francoise’s daughter, Sabrina, 16 years old, intervenes, and she explains to the Air Canada manager the situation, and he tells her to shut up and not to film him, Francoise gets angry and replies that her daughter is not filming but has just logged on to Google mentioning that the flight in question was not in flight but still boarding passengers
He won’t come back anymore, he left this family without a solution and was persecuted by a completely crazy and racist stewardess.
Several passengers of the scandalous behaviour of the personnel of Air Canada, but that does not frighten Air Canada, because it reigns in this company a feeling of impunity and absolute power or the customer is not any more “ROI”, the customer became a wallet which one can wring out with its liking and which does not deserve any respect and still an explanation.
It is urgent that the transport authorities in Canada put pressure on Air Canada to change its behaviour and that Air Canada respects the laws of air transport.
Passenger rights advocate Gabor Lukacs believes that Air Canada is using misleading language to avoid paying the compensation that passengers are entitled to under the law.
According to Mr. Lukacs, passengers must hold airlines accountable when they fail to comply with federal regulations.
Air Canada must comply with the law and respect the rights of Canadians,” he says.
Under Canadian law, when a transportation company sells a ticket, airlines are expected to comply with regulatory requirements, including the Air Passenger Protection Regulations and the Terms and Conditions of Sale.